Privacy Policy

Lavie Foods Limited ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Data Controller: Lavie Foods Limited
Company Number: 742762
Address: Harbour Side House, Back Street, Passage West, Cork, Ireland, T12 WR0K

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Business information (company name, business type)
• Communication preferences
• Enquiry details and requirements
• Files and documents you upload through our contact forms

We also automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

We use your personal information for the following purposes:

• Responding to your enquiries and providing quotes
• Processing orders and delivering products/services
• Providing customer support and after-sales service
• Sending product updates and marketing communications (with consent)
• Improving our website and services
• Complying with legal obligations

We process your personal data based on:

• Consent: When you provide explicit consent for marketing communications
• Contract: To fulfill our contractual obligations when providing services
• Legitimate Interest: To respond to enquiries and improve our services
• Legal Obligation: To comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our business operations
• Professional advisors (lawyers, accountants, auditors)
• Regulatory authorities when required by law
• Business partners for order fulfillment (with your consent)

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Enquiry data: 3 years from last contact
• Customer data: 7 years after last transaction (for tax and legal purposes)
• Marketing data: Until you withdraw consent
• Website analytics: 26 months

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.